Published Excerpts:

How to curate the customer conversation

Debate Room: MBA's Don't Merit the Cost

PRO: Exposure and Experience Matter More

Past Speaking Engagements:

OPEN Forum Q&A:
What to ask your best customers?

Business leaders: Are you

drinking from the fire hose?

Bogged Down in Endless Emails and Reports?

How to Deal with Information Overload

Bogged Down in Endless Emails and Reports?

How to Deal with Information Overload